GDPR DATA Privacy notice
This is privacy notice of Essex Gate Systems Limited.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We will also tell you about your privacy rights and how the data protection law protects you.
1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL
RIGHTS
10. Changes to this notice and your duty to inform us of changes
11. QUERIES, REQUESTS OR CONCERNS
1. WHO WE ARE AND IMPORTANT INFORMATION
What is the
purpose of this privacy notice
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller
Essex Gate Systems Limited is the controller and responsible for your personal data (collectively referred to as "we” or “us” in this privacy notice. Our contact details are: Essex Gate Systes Ltd, High Lodge, Boxford Lane, Boxford, Suffolk CO10 5JX. Any questions, comments or requests regarding this policy should be addressed to info@essexgates.com.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
· Identity Data includes first name, surname, and title.
· Contact Data, includes billing address, delivery address, e-mail address, telephone numbers & gate systems details, including photos of your gates.
We do not collect any Special Categories of Personal Data about you.
If You Fail To
Provide Personal Data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
· Directly. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, by a meeting or otherwise. This includes personal data you provide when you:
· Apply to us for a quotation or order goods, or services.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
·
Legitimate Interest this means in
the interest of our business, in conducting and managing our business to enable
us to give you the best service/product and the most secure experience, and in
order to manage and administer your account. We make sure we consider and
balance any potential impact on you (both positive and negative) and your
rights before we process your personal data for our legitimate interests. We do
not use your personal data for activities where our interests are overridden by
the impact on you (unless we have your consent or are otherwise required or
permitted to by law).
· Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
In order to meet our
obligations to you under a contract we may use your data in the following ways:
To
provide a quotation for goods and or services.
To
provide you with goods and or services.
To manage your
account and keep accurate records of goods/services provided.
To be able to
invoice you for goods/services provided.
For our legitimate
Interests, we may use your data in the following ways:
To manage and
administer your account, to ensure our records are up to date.
To collect any debts
owed to us.
To
contact you about goods or services available to you, or changes in the market
conditions.
Should we need to process your personal data for a different reason not stated above, we will contact you in order to get your prior consent.
Third-party marketing
We do not share your personal data with any third party for marketing purposes.
We will get your express opt-in consent before we share your personal data with any company outside of Essex Gate Systems Ltd.
Cookies - Do not apply to this website.
Change of purpose
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
We may share your
Data with third parties in the following situations:
Professional
advisers, including lawyers, bankers and auditors, Insurers, H M Revenue &
Customs, regulators and other authorities.
Debt
Collection Agencies.
Third
parties who supply goods and services to us, including our suppliers.
(If you ask us for a
quotation for goods/services, or ask us to order goods/services on your behalf,
we will only pass on your address and contact details to our supplier for the
order to be processed).
We reserve the right to disclose or share your personal data in order to comply with any legal requirements, which may be required in connection with our contract with you, in order to protect our business.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA)>
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Your Data is kept securely on our data base which is protected using up to date software and IT Security protections. Records are also kept manually in a secure office record keeping system.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep your personal data for a period of 10 years from the date of termination of our contract. This is to comply with our statutory requirements.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
9. YOUR LEGAL RIGHTS
Unless
subject to an exemption under the data protection laws, you have the following
rights with respect to your personal data:
·
The right to
request a copy of the personal data which we hold about you;
·
The right to
request that we correct any personal data if it is found to be inaccurate or
out of date;
·
The right to
request your personal data is erased where it is no longer necessary to retain
such data;
·
The right to
withdraw your consent to the processing at any time, where consent was the
lawful basis for processing your data;
·
The right to
request that we provide you with your personal data and where possible, to
transmit that data directly to another data controller, (known as the right to
data portability), where applicable i.e. where our processing is based on
consent or is necessary for the performance of our contract with you or where
we process your data by automated means);
·
The right, where
there is a dispute in relation to the accuracy or processing of your personal
data, to request a restriction is placed on further processing;
·
The right to object to our processing of
personal data, where applicable i.e. where processing is based on our
legitimate interests (or in performance of a task in the public
interest/exercise of official authority); direct marketing or processing for
the purposes of scientific/historical research and statistics).
No fee required –
with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need
from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to
respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Changes to this notice and your duty to
inform us of changes
This version was last updated on 14.1.19
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
11. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us please contact us by email: info@essexgates.com. info@suffolkandessexgates.co.uk
Or info@suffolkandessesgates.com
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.